Hi @Geraldjones031066, I do apologize for this. I will raise an escalation for you, so you stop receiving comms regarding this as you are not affected by the change.
Please post back once you have completed the required information so support staff can action for you.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
