email fee service

[patrick38]

I’m a customer of talktalk broadband Why I have to pay for email subscription  

[Mandisa-TT]

Thank you for confirming an escalated has been raised for you to have your emails working again and to be taken off the EveryMail Migration. this request will be completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends.

[patrick38]

yes,

no, I'm unable to sent an email

[kanya-TT]

Can you confirm the following: 

Is the sign-up option available when you log in to your email account? * Yes No
Are you experiencing feature restrictions (i.e., unable to send an email) in your email account?

kanya

[patrick38]

yes, it is my first time to report

[kanya-TT]

I will raise an escalation for you to have this removed. 

Kanya

[patrick38]

how do i fix with the this incorrect?

[patrick38]

yes, I did

[kanya-TT]

On your profile, have you updated the email in question. 

Kanya

[patrick38]

Now, I loss my email sending.

[kanya-TT]

And this is the first time you're reporting this. Kanya

[patrick38]

yes, I receive subscribing email and when I had login to webmail it asking me to subscribe.

[kanya-TT]

Hey there, @patrick38. You may have been sent this comms incorrectly, was an escalation for raised before?

Kanya

[fr8ys]

Have you received an email about subscribing?

Do you see a message when logging into Webmail?

[patrick38]

i’m done information required 

[fr8ys]

Have you received an email to that effect?

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you