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email to a hotmail address refused by hotmail daemon as "talktalk not authenticated"

bjpepper
First Timer
Private Message TalkTalk

on ‎01-10-2025 04:34 PM

Message 3 of 3

I tried to send an email to a hotmail address but it was refused by the hotmail daemon as in the extract below -

- 

 eur.olc.protection.outlook.com[52.101.73.18] said: 550 5.7.515 Access
   denied, sending domain TALKTALK.NET doesn't meet the required
   authentication level. The sender's domain in the 5322.From address doesn't
   meet the authentication requirements defined for the sender.
 Any suggestions, please?
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2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message

on ‎02-10-2025 08:10 AM

Message 1 of 3

Thank you @fr8ys for assisting, @bjpepper I have escalated this matter, and we will update you as soon as we receive feedback. I sincerely apologize for any inconvenience this has caused.

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fr8ys
Community Star
Private Message TalkTalk

on ‎01-10-2025 04:45 PM

Message 2 of 3

There is an issue at the moment that I understand is being looked into by the Email team.

 

Please complete your profile so staff van confirm.

 

Link to your prifile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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