email

[MrBluesky]

Hello I have received a notification that I need to subscribe to continue using my email. I am an existing talktalk customer. I have hopefully filled the required fields in my profile of my account, please can you link my emails to my existing broadband account. 

            Thank you. 

[sabelo-TT]

Pleasure and thank you for confirming with feedback @MrBluesky 🙂 

These are just great news to us 🙂 

[MrBluesky]

Hello I have just logged into my email and I am no longer recieving the warning message and my email seems to be working correctly.     

Just wanted to say thank you to TalkTalk support team for resolving this issue.

[sabelo-TT]

@MrBluesky, I have investigated on my end and can confirm that this matter is escalated to our email team, and a resolution will be provided to you as soon as possible.  

[MrBluesky]

Hello yes the emails in my private notes are correct, thank you for your ongoing help with this.

[Mandisa-TT]

@MrBluesky You indicated that you haven't received any communication regarding the sign-up, yet you're seeing a banner message when logging in, and your emails are functioning properly.
 

I found your active account and have submitted a webform to exclude you from the EveryMail migration. You provided three email addresses in the private notes, and I've copied them exactly as they appear. Please verify that these email addresses are correct. Keep in mind that this request will be processed within 48 working hours (Monday to Friday), excluding weekends.

[Mandisa-TT]

Hi @MrBluesky I will be able to assist you with your query.

[MrBluesky]

Hello,   yes I have an active broadband account, but everytime I log into my email I get a warning telling me to subscribe to Every mail.

[nomfezeko-TT]

Hi there, just to make sure I comprehend, you have an active broadband account but cannot use your email service as you are getting a warning that you need to subscribe to Every mail? 

[MrBluesky]

Hello,   it is a Fibre 35 broadband account

[sabelo-TT]

Thank you for this. Just to double check, is your current account a broadband or an email account only?

[MrBluesky]

Hello , as far as I'm aware I am not using the old account. I am using my current account which has the account number which I have updated in my profile notes. It is the account I am currently being billed for by TalkTalk which I can see written on my latest payment letter which I have recieved from Talktalk.

[kanya-TT]

Hey there, @MrBluesky.to help us escalate your issue, could you clarify the situation regarding your old account and whether you switched to your current account?

Kanya

[MrBluesky]

Hello support team, I am still getting the warning message that I have to subscribe to everymail everytime I login to my email account, any help with this matter would be appreciated thank you.

[Philile-TT]

@MrBluesky The confusion here is caused by the fact that the emails are associated with the disconnected account not the active account. I just need to escalate further please allow 48 working hours for an update. 

[MrBluesky]

ok Philile I have updated my active account number in my private notes 

[Philile-TT]

@MrBluesky Please update the active account number on your private notes. 

[Philile-TT]

@MrBluesky thank you for bringing this into our attention, I will look into your account to investigate. 

[ferguson]

OK, thanks for confirming that. Have you ever left TalkTalk previously and then come back again? I have re-escalated this to the support team for you. 

[MrBluesky]

Hello, I am a current talktalk broadband customer on the Fibre 35 plus supersafe boost package.  But I am still receiving a warning message every time I login to my email that I will have to subscribe to Everymail. 

[ferguson]

There seems to be some confusion here about whether or not you are a current TalkTalk broadband customer? If not, then you will need to subscribe to EveryMail going forward.