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emails from my talktalk are treated as spam by gmail

pastim
Popular Poster
Private Message TalkTalk
Message 7 of 7

Until recently I used to be able to send emails from my talk talk account (talktalk.net) to my gmail account, using any of :

- talk talk web mail
- my mobile
- Thunderbird on my PC

 and they would be received by my gmail account.

Now they always go to spam, whatever method I use.  Gmail reports:

"The sender hasn't authenticated this message, so Gmail can't verify that it actually came from them. Avoid clicking links, downloading attachments or replying with personal information."

I have reset my talk talk email password, but it still fails.

Help!

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6 REPLIES 6

Message 1 of 7

Hi pastim, are you saying that it's when you forward mail that it fails, but when you send directly it works?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 7

This is more complicated than I thought.

Firstly, I have changed nothing at all related to my email accounts, or routing, for many years, apart from resetting my talktalk email password to see if that helped (which it didn't).


However, my normal email address is actually not the gmail address, but an intermediate address belonging to a domain I registered over 15 years ago.  Emails sent to that are all, without exception, sent to my gmail account.  This has worked without any issues for all of that time.  And still does, except....

If I send from my talktalk email account to my normal email address, it gets treated as spam when forwarded on and received by gmail. If I send directly to my gmail account instead, it is not treated as spam!   

It is difficult to say exactly when this problem started, but something like a month ago.  I test my talktalk account quite regularly, sending to my normal email account, and this worked until recently.  So something, somewhere, has changed.  I am aware that there have been some changes in the talktalk email system, so I am wondering whether that is related to this problem.

All other emails sent by all other parties to my normal email account are still processed normally, as they always have been,  and forwarded on to my gmail account without any problems.  So I think there must be some changed interaction between the talktalk email and the forwarding domain system that in some way removes some level of authentication that gmail expects.  

Can anyone help?

 

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Message 3 of 7

How can I tell what is happening?  gmail claims it's not authenticated, but it is from me, even when logged onto talktalk internet website.

 

What can I do?

 

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Message 4 of 7

It's possible that your mailbox is being used as spam relay or your email address may be being spoofed. Your genuine mail is picked up as spam.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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pastim
Popular Poster
Private Message TalkTalk
Message 5 of 7

It is not a new email address.  I have had it for many years.  It has worked for years.  Now gmail says it is spam.

 

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi pastim, the email add you use has to be one that you've never used before. The email team are working very hard to stop the spam sending issue, including blocking or deactivating accounts that are spamming amongst other things. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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