@yorkshirelad1, you wouldn't have been able to sign up for Mailplus while still having a Talktalk Broadband service - it was always done AFTER leaving, as email was simply included in the active Talktalk service. So not sure why there would be any suggestion at all of reactivating the account.
So those that have already left would either have signed up for Mailplus at some stage to maintain full features of email management [& these people are being automatically moved over to Everymail] ...
OR, others that used just webmail and didn't pay for Mailplus have been warned that they must pay Everymail to keep these addresses going.
Then there's also been the muddle for folks with old legacy addresses but active Talktalk broadband that need to make sure that Talktalk has connected the email addresses to their current broadband account.
You're not in that category, but may have fallen between the two stools of Mailplus & Everymail.
Perhaps @sabelo-TT / @kanya-TT / @nomfezeko-TT could check when the Mailplus option ceased to be available.
And exactly when did your broadband service end?
The former Mailplus customers are being moved across in batches and I don't think there's any way you can now get into that category.
So you should be in the category for simply signing up to Everymail, as hanging onto webmail access will no longer be an option.
Sorry to be longwinded, but my understanding is that Mailplus is no longer an option.
To complicate matters further, some customers with an active broadband account but linked legacy email addresses have subscribed to Everymail in desperation after they found that sending had stopped [& your sending has too ] - there's definitely been a massive muddle going on with that. They simply shouldn't have had to subscribe and are now mostly trying to retreat from Everymail by backing out during the trial period.
You can't just have an account opened with Talktalk that is not on an 18 month - 2 year contract.
Setting up a subscription directly with Everymail has to be the way forward for you. That company has to find a way to enable this for you, as suggested in the earlier staff replies.
What's particularly puzzling is that despite your initial mention of the password not being accepted, you must currently be correctly signed in to your emails as you are able to receive them....
Gliwmaeden2, a fellow customer.
