email support

1Gavin · ‎18-07-2024

Last week I logged into emails (account Talktalk, server Thunderbird) to find things on the page had changed. I have since noticed that emails come through to my Android phone but about half of them do not appear on my pc. I have tried checking account settings even replaced my pc but still the same. This evening I have had 6 emails on my phone but only 2 on my pc and 1 of them immediately disappeared Both Talktalk and Thunderbird do not show these missing emails. Please do not reply using technical jargon as I do not understand it!

Ady-TalkTalk · ‎29-07-2024

And they're definitely not moving into other folders?

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

1Gavin · ‎24-07-2024

No. I have been in contact with Help today, emails have been sent from them, nothing appears in webmail or if it does it only stays about 5 minutes then disappears

Ady-TalkTalk · ‎19-07-2024

Hi 1Gavin, are your emails showing normally when using TalkTalk Webmail?

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.