my emails from tiscali address are going into gmail users spam

[joarmitage1]

For some months now, all emails I send from my tiscali address to a gmail user are going into their spam.  It makes no difference whether these are old addresses that I have been using for years (without problem) or new addresses.  They all go directly to spam.  If the recipient moves my mail from spam to inbox the problem stops for a while but then reverts.  I have tried many things to solve this with no success.  Can you help?

[Ady-TalkTalk]

I'm unable to obtain any more information from the email team about the fault ticket we have raised with Gmail. I've sent several emails to chase it. Hopefully they'll get back to me. 

Ady

[joarmitage1]

Hello Ady

I am still waiting to hear about this as tye issue continues.  Please could you let me know where the resolution has got to.

Thank you

Jo

[Johnian]

Maybe it needs to be escalated higher up the management chain. It is damaging the reputation of both organisations and upsetting both sets of customers. 

[Ady-TalkTalk]

Hi Jo, apparently there's still been no update on the ticket. 

Ady

[joarmitage1]

Thank you Ady

Is there any news from gmail?  Or any way to question them further on this?

In great hope

Jo

[Ady-TalkTalk]

Just a quick heads up we contacted GMAIL over a week ago. They've not responded. 

Ady

[Gondola]

Perfect. Nothing else you can do from outside of Gmail.

[joarmitage1]

Thank you for trying to help.  I've already done that.

[Gondola]

If you need to contact recipients to remind them how to deal with Gmail's latest trick of dumping mail into Spam folders then create a Gmail email address to use to contact those recipients. Magically, Gmail aren't dumping their own mail into Spam despite huge amounts of spam coming out of Gmail on a daily basis.

[joarmitage1]

Thank you. I have tried this . It’s fine with friends but I have to have another way of contacting the person - and to know that gmail is their host. Is there nothing I can do at my end? I will have to change my email address if not. 

[Gondola]

Gmail have a new anti-spam policy that unfortunately is dumping a lot of genuine mail messages into the Spam folders of Gmail users without any check on whether it's spammy or not.

If you have contact with users where this is happening to them then what they need to do is select the mail message in the Spam folder and then hit the Report as not spam button. This will tell Gmail to deliver all your future messages into their Inbox.