no emails on android or laptop since 17th February

[skidmill]

I did receive notifications of changes to settings for the email service and made them as recommended.

Since 17th February I stopped having access to my emails on Samsung S22 (android) and laptop.

Samsung's email app has the message "The username and password is incorrect or POP3/IMAP access isn't turned on for this account". My username and password is correct as I have access to Webmail.

Historically I have used outlook.live.com on my laptop and now has the message "The username or password for this account is incorrect or IMAP access is disabled"

I have tried setting up a new account on my laptop via Outlook and this gives me the message "We couldn't login on to the incoming (IMAP) server. Please check you email address and password and try again.

Could someone please help with this.

Thanks

[Ady-TalkTalk]

You're welcome.

Ady

[skidmill]

Thanks Ady

[Ady-TalkTalk]

If its working in 365 then there's nothing wrong with your mailbox.

Ady

[skidmill]

Hi Ady

My settings I'm using for outlook.live are;

Sync Email / Other Email Accounts / Username / Password / Incoming IMAP Server - mail.talktalk.net / Incoming Server Port - 993 / Authentication - Basic / Encryption - SSL / Outgoing SMTP Server - smtp.talktalk,net / Outgoing Server Port - 587 (nothing is required for outgoing server port)

We use the same settings for my wife's TalkTalk email account and she is able to receive and send emails.

I am able to to use fully use my emaill account via my mobile and outlook 365

[Ady-TalkTalk]

Hi David, what are your outgoing settings? You must be using the secure settings for sending as well as receiving. 

Ady

[Gondola]

Now that's a perfect plan. And webmail is your third option for sending.

[skidmill]

Okay. I'll send via mobile and Outlook 365

Thanks

[Gondola]

OK, so my understanding of Outlook.com is that the connections are using opportunistic TLS connection security (despite saying SSL) so it should work if the passwords are correct for the email account. The fact that you don't get an error message is surprising unless the TalkTalk SMTP server is dropping the connection silently or the receiving mail server is dropping the connection silently.

Mystery?

[skidmill]

There aren't any options for outgoing encryption. Nothing is required after outgoing server port.

As I have mentioned. My wife's TalkTalk email account has the same settings and is receiving and sending emails (strange).

[Gondola]

And the outgoing encryption is SSL or is there another option?  I know, from another customer today that mail sending works from Outlook.com for BT Mail but that doesn't use the STARTTLS command to set up secure outgoing connections.

[skidmill]

It was set up via;

Settings / Sync Email / Other Email Accounts / Username / Password / Incoming IMAP Server - mail.talktalk.net / Incoming Server Port - 993 / Authentication - Basic / Encryption - SSL / Outgoing SMTP Server - smtp.talktalk,net / Outgoing Server Port - 587 

I hope this helps

[Gondola]

You've given me an indication of the settings but I cannot see exactly how your outlook.live.com account is set up.

[skidmill]

Hi Gondola

Have you been able to find out why I can't send emails from my outlook.live account?

Thanks

[skidmill]

I've just tried sending an email from my wife's account via outlook.live (which has the same settings) and that has been received okay.

[skidmill]

Not sure what you men by a send only account, but the settings are;

mail.talktalk.net / 993 / SSL

smtp.talktalk.net / 587

[Gondola]

Good to know that the TalkTalk Mail account is sending mail as expected via TalkTalk Mail webmail and Outlook 365. 

I'd need to know if you have a send only account for your TalkTalk Mail address setup in Outlook.com and to see what the settings are that you're using.

[skidmill]

Thanks Gondola

I have been able to send emails on my mobile and have now tried from webmail, which has also been sent and received on one of my other email accounts.

How can I resolve not being able to send on the outlook.live account? They are showing as being sent, but they are not being received.

[Gondola]

If you're sending mail using port 25, perhaps sending from a personal domain email address and using the TalkTalk Mail servers using the updated secure settings then that personal domain mail will not be sent because it will not be authenticated.

Test sending from a TalkTalk Mail address via webmail

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Test sending from a TalkTalk Mail address via Outlook 365 or your phone email app.

[skidmill]

Hi Ady

Since our last messages (23/02/23 - subject "No emails on android or laptop since 17th February"), I am pleased to see that I am now receiving my emails on my phone and via outlook.live on my laptop.

However, I have been sending emails via outlook.live and wondering why no-one is replying (they are showing as being sent). Having rang people to chase them up, they don't seem to have been received. I have now tried sending an email to other accounts I have and none are being received. However, I am able to send emails from my phone. 

Could you please look again at my account to enable me to send emails on my laptop via outlook.live.

Thanks again

David

[skidmill]

Hi Ady

Since our last messages, I am pleased to see that I am now receiving my emails.

However, I have sent some emails and wondered why no-one is replying. Having chased them up on the phone, they don't seem to have received them. I have now tried sending an email to other accounts I have and none are being received. 

Could you please look again at my account to enable me to send emails.

Thanks again

David