not again! i cannot log in to e-mail I get the user is deactivated message

[blodwynblod]

hi ady gondola & all I can't log in to my email I get the user is deactivated message authorisation 0001 so I can't check paypal or other payments , needless to say talk talk is closed for maintenance so I can't log in to the talktalk my account either . You know the saying about the straw and the camel's back? well we're getting there.

heeeeeeelp

blodwyn

PS Panic over but not annoyance level I could not log in with chrome 117 but have managed to log in with firefox , what kind of third rate coding department does talktalk have that I get the problem with the most used browser on the planet? Obviously it has to do with the new improved excitingly different email service that no one asked for. I think my heart rate is back to normal now ( well nearly) but it might act as a guide for others

blodwyn

[Gondola]

Keep Firefox and ignore the message.

[blodwynblod]

thanks fot the reply it's android 10 and firefox 119 no problems as such just the message

blodwyn

[Gondola]

The Open-Xchange support is for a minimum Android OS 4.1 and the Chrome browser latest version and previous version. Other browsers will show the unsupported message.

However, I use Firefox for mobile on Android 11 synchronised to my Firefox desktop and haven't had any issues with TalkTalk Mail.

So, the official answer is: If you don't wish to see the unsupported message on sign in then use Android OS 4.1 or later and the Chrome browser.

Unofficially, and just between you and me, if the Android OS is up to date then continue to use Firefox and ignore the message.

[blodwynblod]

hi , it never ends!!! logging in in my android tablet I get the message your browser is not supported both firefox 116 and 119( latest) I was only joking about needing a fourth browser, any suggestions ? the login works fine but how is firefox not supported and what browsers are?

Blodwyn

[Gondola]

I'm not aware that TalkTalk systems are all down. Is that just local to your area, in the South? OK here at present.

Thanks for taking the time to report back to Ady who is not here right now but will pick up your report next week.  In the meantime, have a safe, albeit wet and stormy weekend for many.

[blodwynblod]

hi thanks for that Ady firefox has updated and everything seems Ok now but all talktalk systems are down at the moment   MY ACCOUNT seems Ok too

blodwyn

[Ady-TalkTalk]

Please make sure you clear the cache and ensure that the URL you're using is Sign in - TalkTalk Mail

Ady

[blodwynblod]

hi  ady yes I still get the blocked message but I haven't tried chrome today , I will see what's going on later today

regards

Blodwyn

[Ady-TalkTalk]

Are you getting the deactivated messsage in Chrome again?

Ady

[blodwynblod]

hi again ady and all , just thought you would like an update to make you chuckle I now cannot log in to other emails using chrome so have to use firefox-fine right? you would think so but not so much NOW I can't log in to my account with firefox the log-in page just keeps re-appearing but I can with chrome so for emails I use firefox , but for MY ACCOUNT I have to use chrome . Have talktalk any other services I might need a third browser for? opera maybe?

regards

 to all

[Ady-TalkTalk]

That's great blodwynblod, thanks for posting back to let us know. 

Ady

[blodwynblod]

hi, this is weird , after notifying that I could log in with firefox but got blocked using chrome I found that if I entered the details by typing instead of letting the browser do it , it logged in ok with chrome . Now (9/10/23) the new email system is in place and it's working normally!

regards

Blodwyn

[blodwynblod]

hi again , this is weird , further to my earlier notification of being able to log in Ok with firefox after being blocked with chrome I found that if I type in the name and password it logs in OK , if I let the browser enter the details it shows the blocked message , NOw (9/10/23) the new talktalk mail is in place and it is working notmally again.

regards

Blodwyn

[td123]

I had the same problem. For anyone else having this issue and getting the Unauthorised - 001 or a similar error message about deactivation check your URL. If yours (like mine did) says https://apps-legacy.talktalk.co.uk/appsuite/ then edit it by removing -legacy. so that it now reads https://apps.talktalk.co.uk/appsuite/  and you should get to your upgraded mailbox. If this works then save that edited URL as your new bookmark.

[Ady-TalkTalk]

Hi blodwyn, thanks for editing the post to let us know its working again. 

Ady