not receiving emails into my tiscali account

[William333]

I am not receiving gmails (and possibly others) into my tiscali account. I am receiving other emails from different sources

[nomfezeko-TT]

Should you need further clarity or more support, please feel welcome to reach out and we will be here to help. 

-Fez. 

[nomfezeko-TT]

Thank you for the update, we are happy to hear that you are back up and running. To add your Tiscali email account to Microsoft Outlook, you'll need to use the help link provided below which contains these settings:
 

Email settings to access TalkTalk emails

-Fez. 
 

[MOREHALL]

My webmail seems to be working now. But I cannot add my tiscali email to my Microsoft Outlook email accounts. What settings should i use for this?

[MOREHALL]

CORRECT. 

[MOREHALL]

I found this on the hub from November 2024, which is EXACTLY when my tiscali email stopping working. 

There is a very specific fault in the interface between tiscali.co.uk and the rest of the email world, which means emails originating from Microsoft or Google based email services is not getting through to addresses on tiscali.co.uk. There are now upwards of two dozen individual user reports here in the community, and I spent an hour using online chat on Saturday morning to report the fault to Talktalk. We can only hope that when one of the Talktalk staff arrives on the Community on Monday morning, someone will start getting it fixed.

[MOREHALL]

That is correct

[nomfezeko-TT]

Before, you could send but only had a problem with receiving emails but now you cannot send and receive, is that correct?

-Fez

[MOREHALL]

I cannot now receive or send emails from my tiscali account. 

[nomfezeko-TT]

Hi there @MOREHALL , thank you for reaching out, we are so sorry you have contacted us about an issue with your email service. Just to check, you are able to send but not receiving any emails?

-Fez

[MOREHALL]

should i  add a tiscali pop account to my outlook accounts?  I don't know the settings

[MOREHALL]

i have tried to use the webmail on my android phone. also my email account on my windows 11 outlook PC. emails stopped coming 3 months ago. My google emails accounts are fine.

[MOREHALL]

I added my tiscali account to my windows 11 outlook .  i also downloaded tiscali web mail. no emails can be received

[Ady-TalkTalk]

Are you using an app on your phone or webmail? Is the app set to leave a copy of the message on the server? What mail settings are you using in the app POP or IMAP?

To start a new topic go to the email board and click on the Blue button marked as Start A Topic just under the big heading Start a New Discussion 

Ady

[Titibizer]

Not sure how to start a new topic. But there is nothing to add.  I get emails on my phone but not in web mail and that applies to verification codes sent by TalkTalk! Surely TalkTalk can fix this.

[Ady-TalkTalk]

Hi Titibizer, please start a new topic and provide as much information as possible. If a mail client is working to collect your TalkTalk email then your TalkTalk webmail must be working. 

Ady

[Titibizer]

I am receiving emails into my phone app but not into web mail. Very frustrating and makes me think reluctantly I should stop using tiscali address. Unless there is a sure and simple fix.

[Ady-TalkTalk]

I've just been notified this issue should be resolved now. If you're still having trouble with it please let me know. 

Ady

[jbuchanangb]

There is a very specific fault in the interface between tiscali.co.uk and the rest of the email world, which means emails originating from Microsoft or Google based email services is not getting through to addresses on tiscali.co.uk. There are now upwards of two dozen individual user reports here in the community, and I spent an hour using online chat on Saturday morning to report the fault to Talktalk. We can only hope that when one of the Talktalk staff arrives on the Community on Monday morning, someone will start getting it fixed.