email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

pop3 not working since 1st April. Not an April Fool either......I hope as it is not funny.

Gerrygee
Participant
Message 4 of 4

My pop3 is not working. No emails coming in but can send out smtp working .

0 Likes
3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi Gerrygee, are you still having problems are has Gondola helped you get it sorted? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 2 of 4

Hi Gerry

 

How are you today?  Did you find anything amiss either in the mailbox or the email client / app settings?

 

Let us know as we like to keep track of issues so your feedback is welcomed.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Gondola
Community Star
Message 3 of 4

Hi @Gerrygee 

 

Have you checked via webmail to see that the mailbox is working?

 

To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):


Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the affected email address, notes and references etc and then save changes.

Check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

 

Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.


If using email software or mobile email apps, check for software updates and if the email account is set for IMAP or POP3. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting those messages from the online Inbox.

Email Settings are listed for TalkTalk managed email addresses.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution