talktalk (550 - 550 5.7.1 Reject for policy reason)

[Taylor7]

I am in the middle of trying to handle probate following the death of my Aunt.

The msg talktalk (550 - 550 5.7.1 Reject for policy reason) is coming up on emails I am trying to send and the messages instead of being sent are going into the spam folder. I have never experienced this problem before and it is causing much distress at a difficult time when I am needing to work my way through tasks. 

Please could you sort out the issue.

Many thanks,

[Philile-TT]

@Taylor7 I am sorry to hear that you are going through a difficult time. My deepest condolences goes out to you and your family. Please advise if you still require assistance, there are questions by @Gliwmaeden2 please answer. @fr8ys @Gliwmaeden2 thank you for the support. 

[fr8ys]

Please see here for more details if you have ever received an email about subscribing to Everymail 

https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...

I suggest you update your profile as described anyway so staff can trace your account and email address 

Please post back once updated.

Thank you.

[Gliwmaeden2]

@Taylor7 is your address currently associated with your ongoing Broadband service or is it a legacy address? If the latter, it needs to be sorted by staff when they get back on here after the weekend. 

Otherwise, there does seem to have been an issue recently for some customers not being able to send and @fr8ys has reported this issue for attention. 

Unfortunately there's no staff support on here at weekends, and nor will the 03451 720088 be open before Monday, but you could try live Chat.

There's a link to Chat and details of opening hours here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Let us know how you get on.