talktalk are useless

[birty1]

You are impossible to contact when there is an issue, you have the worst BOTs going with their limited responses! You re-route me to UW, who say it is an issue at TalkTalk and so the circle starts again! How do you stay in business? 

[Philile-TT]

@Gliwmaeden2 thank you for the support. 

[Gliwmaeden2]

@MarleneGodwin,

If you need help, please start your own thread. You need to return to the  relevant message board [probably billing] and click on start a topic if there's something that you need staff support for.

I have moved the duplicate post out of the way - it was virtually identical to this one. If you use the 3 dot menu at the side of your post you should be able to edit what you already put.

[MarleneGodwin]

Warning! This company is impossible to deal with. 

moved home 2 years ago. Gave 3 months notice in writing. 

They continued to take my direct debit 3 months after I had moved out! I tried calling (have records and times and dates - anyone dealing with these jokers will understand how difficult it is to get hold of a human!). So I cancelled my direct debit. 

then started getting chased by a debt collector!!! Tried calling them again. Kept evidence. In the end to get rid of debt collector i paid what they were chasing my for! I should never have done this but I was getting so much hassle. 

last week I learned that they put a default on my credit file! 

spoke to ombudsman over it all. Ombudsman says I need a full and final statement from them! 

guess what, despite numerous promises for a call back - NOTHING!!! 

be warned people. This company is dangerous if you need anything sorted or try to leave them. 

[Mandisa-TT]

I completely understand.

[birty1]

Yes, finally progress, but not all emails are getting through. Hopefully, by Thursday, they are? Talktalk has massively overreached on this one, with many errors and I have lost 2 weeks of unrecoverable emails. There were logins that depended on dual verification via email, so a massive headache for 2 weeks. Happier now, but seriously unimpressed with the whole complaints system.

[Mandisa-TT]

@birty1 I have checked on your account and I do see that.
 

The Service Management Centre has now completed further checks, including removing all email filter rules and blocked‑recipient entries, and opening a new case to ensure nothing has been missed.
 

To complete the final diagnostics and confirm everything is restored, a case manager will be contacting you directly.

📞 Your callback is booked for 19 March 2026, between 10:00 and 12:00.

[Mandisa-TT]

Thank you for your continued patience — I know this situation has gone on longer than expected.

[birty1]

Thank You

[Mandisa-TT]

Work is being done, but I fully acknowledge that you have not received the communication you should have, and your service has been down far too long. This is not the experience we want you to have.

My manager continuing to chase this with the SMC team, and we will provide you with an update as soon as they come back to me.

[birty1]

which means? still no email ...and nothing being done about it

[Mandisa-TT]

I have escalated back to my manager to get someone to call you to assist with your query from the SMC Team. 

[Mandisa-TT]

It looks like the case manager attempted to reach you outside of the usual window in order to progress your issue more quickly. While this isn’t typical, I understand how it could seem contradictory based on the message you received.

[birty1]

i will remind you of this statement

"Thank you. We will now pass this to a case manager who will complete further diagnostics to assist with your issue, and we will contact you on your preferred number in the next 3 working days (not including Saturday and Sunday)."

So (a) why would i expect a call at the weekend? (b) what good is a phone call when the issue is on talktalks server?

Make it make sense  

[Mandisa-TT]

I completely understand, they tried to reach on the 14th afternoon which was on Saturday.

[birty1]

Oh, look, it's Tuesday (almost 14 days without email service)

AND NOW MY POSTS ARE BEING DELETED,

but it's been escalated ...honest!! and we are working on it, and we'll be in touch. How do you stay in business?

[Gliwmaeden2]

@birty1, the 14th was Saturday,  not Friday. Check calls from the Saturday. 

[birty1]

I have no missed calls on Friday, I don;t need calls, I need the problem solved. Did they email me? oh wait, the email is DOWN

[Mandisa-TT]

Hi @birty1 I have located your account, and it is showing that the Service Management Centre tried to reach you on the 14th afternoon to no avail. 

[birty1]

...Oh look, now it's Monday! ...and still no email service for 13 days now!!! Roll on more excuses and how it'll be escalated again!! Absolutely disgraceful.

IF YOU ARE NOT TALKTALK STAFF, DO NOT REPLY TO THIS POST. IT IS NONE OF YOUR BUSINESS.

[Mandisa-TT]

Hi @birty1 We will chase this for you and provide an update.