talktalk are useless

[birty1]

You are impossible to contact when there is an issue, you have the worst BOTs going with their limited responses! You re-route me to UW, who say it is an issue at TalkTalk and so the circle starts again! How do you stay in business? 

[Gliwmaeden2]

@birty1, the 14th was Saturday,  not Friday. Check calls from the Saturday. 

[birty1]

I have no missed calls on Friday, I don;t need calls, I need the problem solved. Did they email me? oh wait, the email is DOWN

[Mandisa-TT]

Hi @birty1 I have located your account, and it is showing that the Service Management Centre tried to reach you on the 14th afternoon to no avail. 

[birty1]

...Oh look, now it's Monday! ...and still no email service for 13 days now!!! Roll on more excuses and how it'll be escalated again!! Absolutely disgraceful.

IF YOU ARE NOT TALKTALK STAFF, DO NOT REPLY TO THIS POST. IT IS NONE OF YOUR BUSINESS.

[Mandisa-TT]

Hi @birty1 We will chase this for you and provide an update.

[birty1]

...and now it's the weekend ...and still no email service!!! Roll on Monday for more of the same!!

IF YOU ARE NOT TALKTALK STAFF, DO NOT REPLY TO THIS POST. IT IS NONE OF YOUR BUSINESS.

[mandisa1-TT]

Hi there @birty1 I am sorry to hear the issue still has not been resolved, despite escalating it again yesterday, we will chase up on this for you with the relevant team.

[birty1]

Oh look, it's Friday and still no service. It's a funny 3 days ain't it!! 9 days and no emails

IF YOU ARE NOT TALKTALK STAFF, DO NOT REPLY TO THIS POST. IT IS NONE OF YOUR BUSINESS.

[mandisa1-TT]

Can you please confirm the email address that you are having an issue with via Private message please.

[Thabile-TT]

Hi there @birty1 Thank you for reaching out to us again. We are aware of the ongoing issue with your email service, and I understand how you must be feeling since this has not yet been resolved. We are currently waiting for the escalation team, who are investigating this issue.

[birty1]

So now, 7 days with no emails, and the issue is still not resolved, no escalation, no reinstatement of service, no contact. I was told 3 days, which appears to be con? TALKTALK sort this out! And rather than this charade of long-winded forum emails, contact me directly!

IF YOU ARE NOT TALKTALK STAFF, DO NOT REPLY TO THIS POST. IT IS NONE OF YOUR BUSINESS.

[Thabile-TT]

@ferguson thanks for the support.

[ferguson]

No, just confirm the bit after the @.

[Thabile-TT]

Hi there @Gliwmaeden2 thank you for providing additional details regarding the escalation process.  @birty1 I sincerely apologize for any inconvenience caused. I can assure you that we are currently investigating this matter, as the escalation has been initiated. You can expect some feedback, and we will reach out to you shortly.

[Gliwmaeden2]

@birty1, if you took a moment to understand how the forum works, it's supported out of hours by fellow customers popping in to try to help out. Community Stars are not employed by Talktalk. 

Talktalk support staff are on here Monday to Friday, c 7am to 5pm if you need more formal support. 

But they won't be able to chase up any issue for you where the turn around time has not yet expired. 

[birty1]

and thats why your core business was bought out by UW ...so you have been arguing the toss now for 3 hrs, you could have solved the problem in that time. Good luck holding on to your job

[Gliwmaeden2]

Day one: completes after 24 hours.

Etc

Etc

And you were forewarned, not including Saturday or Sunday, so the first 24 hour working period was Friday to Monday. 

[birty1]

When I went to business school, (1) the first day is the day you start a project, which is day one ...so Friday is your first day (2) You do not wait 3 days to continue with the project. Your lot are beyond belief! 

92

[Gliwmaeden2]

Day one after Friday: Monday 

Day two: Tuesday 

Day three: Wednesday 

@birty1, please remember forum rules of courtesy to fellow users.

 

[birty1]

SO 3 WORKING DAYS MEANS SOLVED WITHIN 3 DAYS!!! ...NOT AFTER 3 DAYS YOU NUMPTY! IF IT WAS RAISED ON FRIDAY, FRIDAY IS DAY ONE ...NOT WEDNESDAY *@#][!![]'#[@#]!*!