tiscali email stopped working in Thunderbird

[RIEGLUDWIG]

I guess it got restricted to webmail after 17 February. All the settings are now updated to SSL/TLS and if app access could be reinstated that would be great.

[Ady-TalkTalk]

Hi RIEGLUDWIG, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

Exactly and I've written to TalkTalk management on a process to automate a rolling withdrawal of insecure access to push the users of insecure mail into using secure settings and ultimately leading to the total blocking of insecure ports 110 and 143 to stop new users setting up insecure mail accounts. Port 25 is already blocked. TalkTalk management haven't responded to me.

For you I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address - not there at the time of posting this reply)

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[RIEGLUDWIG]

When I say SSL/TLS I mean the recommended settings. Outgoing is set to StartTLS, as is everything now according to the guide. The system really should just block access to unencrypted channels instead of having a convoluted process to resolve it.

[Gondola]

Perhaps best to start from what happened prior to 17th February. If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus

[Gondola]

Except that the outgoing encryption must be STARTTLS...

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?