Is this using WebMail or a third party client such as outlook or thunderbird?
If you have not tried WebMail, can you check if this is receiving mail.
Staff can really only support Webmail issues, do if it is a third party client issue, these issues can sometimes be solved by deleting the account, closing the client, then opening it and adding your email again, preferably using IMAP settings.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
