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email support

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verification codes

MelKie
First Timer
Private Message TalkTalk

on ‎25-10-2024 12:14 PM

Message 3 of 3

I've been struggling to receive verification codes / emails from some companies and so cannot log into these sites.

I've checked spam and trash and as far as I can see there is no facility to add a safe address.

Is there any issues with talk talk mail at the moment ?

 

Labels:
2 REPLIES 2

Angela91
Team Player
Private Message TalkTalk

on ‎28-10-2024 08:40 AM

Message 1 of 3

Just the same for me all day yesterday.  OTP (one time password) which I had been receiving from the educational establishment where I am a distance learner, no longer reaching my mailbox.  Not getting to Junk or Spam.  One valuable day of essay prep for next Monday's deadline completely lost.
Come on, TalkTalk, get yourself a postmaster who actually understands how to configure mail servers, use DMARC and DKIM records, allows academic (.ac.uk) domains to send legitimate messages to people requesting them.  In fact stop start delivering a service!

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎28-10-2024 08:14 AM

Message 2 of 3

Hi MelKie, please send me a personal message with the affected sender/sending addresses.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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