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winmail.dat file

Pash02
Enlightened One
Private Message TalkTalk
Message 5 of 5

Hi,

I have done some test email sending attachments  JPEG, PNG and Word files from my PC to my android phone. 

When it hits my phone using either data or Wi-Fi it is a  winmail.dat file for the name of all attachments on my phone.

 

Yet when I send the same attachments from my work email account (.org) using the same PC I can then open the attachments on my phone as normal.

Both times i can open the attachment on my PC with no issues when sent to my TT account.

 

PC e mail clients are TT = Outlook classic and my work client is Outlook new

My phone e mail client is Samsung e mail

 

What's is happening as i have not altered any setting on the two  clients on the PC or my phone?

Thanks 

 

0 Likes
4 REPLIES 4

Message 1 of 5

Pleased you are back up and running.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Pash02
Enlightened One
Private Message TalkTalk
Message 2 of 5

Hi ya 

Thank you for the reply.   🙂 
I have already doubled check that my settings on the PC are all HTML.
But i reluctantly emptied the auto complete list and everything is back to normal on my phone and i have tested it several times by sending e mails from my PC to my phone with different attachment formats.

https://capsulecrm.com/support/setup-and-configuration/microsoft-tnef/ 
One very happy bunny again 🙂 
Thanks again

 

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Pash02
Enlightened One
Private Message TalkTalk
Message 3 of 5

Hi Ya 

Just check my setting on the pc and everything is HTML.

Thanks

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fr8ys
Community Star
Private Message TalkTalk
Message 4 of 5

Found this answer on the Microsoft forum. Hope it helps.

 

There are other suggestions if you search winmail.dat.

 

"winmail.dat" file instead of the attached file could be your outlook Settings you'll need to make some adjustments to
In your File options - Mail look for the compose Messages make sure the format is HTML
Then message format lower down make sure the when sending messages to internet recipients it is set to Convert to HTML format. Say OK
Close out of Outlook and open it back up Send yourself a PDF or Picture and check the attachment.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).