Astonishingly poor customer service by the time I receive my umpteenth pointless update on Monday, 20 days without service.
When you finally manage to speak to someone if they don’t have a system outage they are nice and polite but completely ineffective, they take zero accountability or ownership of the problem and the updates are at best minimal at worst misleading. The online fault tracking hasn’t been updated once either.
I have spent hours on the phone to no avail, raised complaints, pointless, received updates promising resolution, doesn’t happen, received texts to say my problem has been resolved, laughable, lost my temper, sorry, you can’t even escalate the complaint so always end up talking to someone following the guidelines as they call it i.e. a script, round and round we go.
Yes, I accept the issue lies with Open Reach but you must have an escalation process in your SLA’s surely?
Come on TalkTalk, read your values and apply them, I know you can find a solution - please!!
If anyone out there has a magic wand wave it in this direction.
