Get expert support with your Fibre connection.
on 29-09-2024 05:00 PM
Can anyone put light onto this NO INTERNET CONNECTION on iPhones? This happens on mine intermittently. I’ve had 4 new WIFI Hubs 5364 and they all the same. I now wonder if it’s worth paying for this service anymore.
Monday
Hi
That's great news, thanks for confirming.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Monday
It’s been great 👍 thx
Monday
Hi Deanosafc24
How's the connection been with the hub2 connected?
Friday
Great, thanks for letting us know 🙂
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Friday
Yes thx 👍
Friday
Morning,
Just checking in to see if the Wifi Hub 2 has arrived?
Thanks
Michelle
on 02-10-2024 01:57 PM
Ok thx for your help
on 02-10-2024 08:37 AM
Morning,
Our supply team have now ordered a wifi hub 2 and advised that you should receive this in the next few days.
Thanks
Michelle
on 01-10-2024 02:09 PM
Hi @Deanosafc24
I'm just waiting on more information from my colleague for when they will contact you.
on 01-10-2024 02:00 PM
Would I just be better buying one from Amazon?
on 01-10-2024 12:20 PM
Hi sorry to be a bother, but do you have anymore information for me? Thx
on 01-10-2024 10:53 AM
When will this be?
on 01-10-2024 09:15 AM
on 01-10-2024 09:14 AM
Ok, on here?
on 01-10-2024 09:08 AM
Hi @Deanosafc24
My colleague from our faults escalation team will contact you directly to discuss the next actions.
on 01-10-2024 08:52 AM
Hi, what’s the situation now? Thx
on 30-09-2024 02:02 PM
What’s the situation?
on 30-09-2024 10:13 AM
Hi @Deanosafc24
I'm really sorry about this, you should have received the hub2.
I will need to escalate this again to our faults escalation team.
on 30-09-2024 10:10 AM
Yes, but it’s still intermittent with my iPhone
on 30-09-2024 06:54 AM
Hi @Deanosafc24
You should have received the hub2, did you receive the hub1? Is it connected at the moment?