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2 hours ago
Can anyone put light onto this NO INTERNET CONNECTION on iPhones? This happens on mine intermittently. I’ve had 4 new WIFI Hubs 5364 and they all the same. I now wonder if it’s worth paying for this service anymore.
38 minutes ago
I was just gonna say, think I’ve give up on getting a WIFI HUB 2 or a decent service that works
44 minutes ago
WiFi Hub is standard issue for most customers.
The "system" will be saying in your case "GFast Customer, send WiFi Hub". If you can get a team member who can think outside of that then you'll get your Hub2, which will work, have a faster web interface and most importantly solve the iPhone issue.
Good luck when you speak to faults escalation and don't give up 🙂
48 minutes ago
I don’t understand why they are still sending out the 5364 hub when there’s a known fault
50 minutes ago
Keep persevering with the Fault Escalations Team, stress that they must send a WiFi Hub2 and your issues will be resolved.
It can be done, it's just getting a member of the team who understands and "doesn't just despatch the same router again because that's what the computer said".