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Message 25 of 25

Can anyone put light onto this NO INTERNET CONNECTION on iPhones? This happens on mine intermittently. I’ve had 4 new WIFI Hubs 5364 and they all the same. I now wonder if it’s worth paying for this service anymore.

DMHALL

24 REPLIES 24

Staff

Message 1 of 25

Hi

That's great news, thanks for confirming.

Regards,

Karl.

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Message 2 of 25

It’s been great 👍 thx

DMHALL

Staff

Message 3 of 25

Hi Deanosafc24

How's the connection been with the hub2 connected?

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Staff

Message 4 of 25

Great, thanks for letting us know 🙂

Chris

Chris, Community Team

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Message 5 of 25

Yes thx 👍

DMHALL

Staff

Message 6 of 25

Morning,

Just checking in to see if the Wifi Hub 2 has arrived?

Thanks

Michelle

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Message 7 of 25

Ok thx for your help

DMHALL

Staff

Message 8 of 25

Morning,

Our supply team have now ordered a wifi hub 2 and advised that you should receive this in the next few days.

Thanks

Michelle

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Staff

Message 9 of 25

Hi @Deanosafc24

I'm just waiting on more information from my colleague for when they will contact you.

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Message 10 of 25

Would I just be better buying one from Amazon?

DMHALL

Message 11 of 25

Hi sorry to be a bother, but do you have anymore information for me? Thx

DMHALL

Message 12 of 25

When will this be?

DMHALL

Staff

Message 13 of 25

Hi @Deanosafc24

No they will phone you to discuss.

Thanks

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Message 14 of 25

Ok, on here?

DMHALL

Staff

Message 15 of 25

Hi @Deanosafc24

My colleague from our faults escalation team will contact you directly to discuss the next actions.

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Message 16 of 25

Hi, what’s the situation now? Thx

DMHALL

Message 17 of 25

What’s the situation?

DMHALL

Staff

Message 18 of 25

Hi @Deanosafc24

I'm really sorry about this, you should have received the hub2.

I will need to escalate this again to our faults escalation team.

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Message 19 of 25

Yes, but it’s still intermittent with my iPhone

DMHALL

Staff

Message 20 of 25

Hi @Deanosafc24

You should have received the hub2, did you receive the hub1? Is it connected at the moment?

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