Broadband Issue - going off after every 10-20 minutes

[Tahir6]

I have internet issue my internet is going off after every 10-20 minutes since last Saturday. We have to reset router again to get back the internet 

[Anonymous]

Morning,

I'm sorry to hear this. When this happens does the light remain white on the router?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @Lauramilborn well if you could please start your own thread help will be available tomorrow.

[Lauramilborn]

This is the same as mine 

[Divsec]

Hi @Tahir6 have you tried any of the diagnostic tests in the my account section?