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on 25-02-2024 08:57 AM
Hi, I have a continuing problem of loosing connection, openreach have been and said there was a line fault and supposedly been rectified, I have contacted talktalk support and gone through the usual checks again, master socket 5C MK4, turn router off etc, they said they had loaded some software on the router, turned it off for 20 minutes (DG8041W), Still dropping out yesterday afternoon and most of the evening, I gave the talktalk agent the times etc, the router flashes amber when connection drops, when I try to log on to talktalk to test, I just get my fault report and it says they may be a problem? The agent say's it will be ok, it's definitely not! Any help would be appreciated
on 07-03-2024 06:29 AM
Hi chrisncc1701
That's great, thanks for letting us know 🙂
The WIFI optimisation should now remain off (unless the router is factory reset - pin hole reset)
Debbie
on 06-03-2024 09:24 PM
Hello, it's all working ok now the optimisation has been turned off, will it remain off if the router receives an update?
on 06-03-2024 06:45 AM
Hi chris,
Please let us know how your connection compares 🙂
Michelle
on 05-03-2024 05:33 PM
Thank you 👍🙂
on 05-03-2024 10:27 AM
Hi chrisncc1701
Apologies. I've now switched the WIFI optimisation off so it should now remain on your chosen WIFI channel.
Thanks
on 05-03-2024 10:13 AM
Hello. I think it is going to be ok, broadband doesn't drop any more. But the problem now is, I manually change WiFi channels to avoid neighbours WiFi and congestion, then it's fine, but the router changes channels after some time to unusable ones with interference?
on 26-02-2024 12:47 PM
Hi chrisncc1701
Thank you 🙂
Debbie
on 26-02-2024 12:44 PM
Thank you, I will
on 26-02-2024 12:35 PM
Hi chrisncc1701
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Debbie
on 26-02-2024 12:27 PM
Yes that would be fine, thank you, I'll send the other back
on 26-02-2024 07:40 AM
Hi chrisncc1701
I'm really sorry about this.
I will need to send a different make and model of router to resolve this issue (Sagemcom WIFI hub) Are you happy for me to arrange this?
on 25-02-2024 04:19 PM
Ok. Thank you, I'll wait and see what happens 👍
on 25-02-2024 02:55 PM
Firmware V1.08 is very unstable. I have asked one of TalkTalk's support to pick your thread up and decide the best way forward.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 25-02-2024 02:34 PM
Hi, it says hardware version I.1.01 and software version v1.08t
Device version DG8041W-2.T5
on 25-02-2024 01:19 PM
What firmware is on the DG8041W?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?