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FIbre Support

Get expert support with your Fibre connection.

Caller display and voicemail not working since upgrade

mendel1
First Timer
Private Message TalkTalk

on ‎15-12-2023 10:20 AM

Message 2 of 2

Since the free upgrade to full fibre both caller display and voicemail hhave stopped working. I've tried removing the ticks from both services in my boosts page with the intention of restarting the boosts but the ticked boxes can't be removed. I have tried chat and 12 phone calls to customer services (Talktalk customers will know that takes hours and hours) all the agents have said that they have sorted the problem and the services will be working in 24 hours, nothing does happen.

I've tried disconnecting all the connected devices, even that has no affect. I am using the supplied router, nor eevo.

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎15-12-2023 10:51 AM

Message 1 of 2

Hello,

 

I'm sorry to hear this. Did you also try a different browser when you tried to remove the calling features?

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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