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FIbre Support

Get expert support with your Fibre connection.

2.4GHz chnnel Optimisation

YaphamRoad1
First Timer
Private Message TalkTalk

on ‎09-12-2023 12:46 PM

Message 4 of 4

How do you turn the channel optimisation feature off on the router?   One of our older devices keeps losing connection to the WIFI, reseting the channel on the router only works temporarily.

 

I have one of the new TalkTalk Wi-Fi Hub 2 routers.

 

 

 

 

 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎15-12-2023 09:38 AM

Message 1 of 4

Hi YaphamRoad1

 

Do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎11-12-2023 07:16 AM

Message 2 of 4

Hi YaphamRoad1

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-12-2023 05:14 PM

Message 3 of 4

You don't, @YaphamRoad1.

 

It has to be done by staff, so make sure that you leave the router on for them.

 

They'll reply after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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