Certain websites not loading - ERR_CONNECTION_RESET

[FUNNE1K]

Suddenly loading my Golf club website returns a ERR_CONNECTION_RESET error. 

The web page is Yeovil golf club. The same error appears when trying to load Inteligentgolf.co.uk

If I use an alternate Wi-Fi network it loads OK, If I use the MS Edge VPN it loads, If I change the DNS on the router to the google DNS it loads. However when using the 79.79.79.79 Talk Talk DNS it does not.

Have been on chat for over an hour with no response and don't want to go through my router position and laptop connection etc as nothing has changed this end ?

[nambuso-TT]

I understand, and in order for us to determine the cause of the issue, we need you to be at home so we can run a few tests. Please let us know once you're home, and we'll work to resolve this for you. Thank yo.

[FUNNE1K]

Away at moment- back on 19th. The problem had not been fixed before I had left and several other members of the golf club on talktalk network had the same issue 

[nambuso-TT]

Hi there @FUNNE1K. Please confirm if you are at home so that we can checks for you as you are unable to access certain sites.

[KeithFrench]

That does require the TalkTalk DNS servers for HomeSafe to work.

[FUNNE1K]

Hi Keith, 

I have changed to Google DNS for now and will look to change back in a weeks time when hopefully TT have fixed. The only problem in doing this means that the Homesafe service from TT is not active.

Keith

[KeithFrench]

Hi @FUNNE1K 

TalkTalk will come back to you, not me. I can chase again if nothing has happened over the weekend.

[ferguson]

It looks very much like a TalkTalk DNS issue as you previously identified. In all honesty there are two solutions to this: wait for TalkTalk to fix it; or give up on their DNS servers altogether as I have done. 

[FUNNE1K]

Hi Keith, have you had any response from TT on the problem ?. There are several members at the club with the problem and on checking again just now I still have the problem. Thanks Keith F

[mandisa1-TT]

@KeithFrench Will certainly do so:)

[Gliwmaeden2]

Not at all. Just the community aspect allows a bit of conversation. Community members can be asked to share progress as it might be relevant to other people's situation. 

[ferguson]

Sorry, what? Are you suggesting that we deal with multiple posters issues on one thread? 

[Gliwmaeden2]

They had started their own topic already - so just a conversational post here, in case there had been any updates.

We never know if the OP has been briefed by PM, so fair enough asking if they had had progress in the course of the day.

[KeithFrench]

Well done @ferguson, I missed that being a different poster to the OP.

[ferguson]

@mikefi 

It might be best if you start your own topic and provide more details. 

[KeithFrench]

Hi @Mandisa-TT 

Please can you get the Networks team chased up?

[mikefi]

Having the same problem with another golf club website,its been over a week now,any progress on the required update,

much thanks

[KeithFrench]

Thanks very much @Mandisa-TT 

[Mandisa-TT]

Thank you so much @KeithFrench I have escalated this to my manager to pass it over to the Network Team. 

[KeithFrench]

Hi @FUNNE1K 

OK, thanks for waiting. Let me escalate this to TalkTalk (you will not be able to see this process) to pass this over to their Networks team to investigate why the TalkTalk DNS servers (79.79.79.79 and 79.79.79.80) are blocking https://www.yeovilgolfclub.com

FAOTalkTalk - please ask your team leader to pass this over to your Networks team.

[FUNNE1K]

Hi Keith, Thank you for taking the time to look into this.  

I am still having the same issue and a number of other members from the golf club who are on talk talk networks have a similar issue. 

the Yeovil GC website is based on the intelligent golf platform and their main website Inteligentgolf.co.uk has the same problem.

Thank you. keith