Connection issues

[Sardar1]

My Internet keeps disconnecting from all devices in my house every 20-30 minutes,even though on the router it displays a white light.

i have to manualy turn the router on and off,which temporaraly fixes it for 20-30 minutes until it happens again and again.

please assist me

[Anonymous]

Good morning,

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

[Anonymous]

Morning,

No additional update as yet. Our engineers are still investigating and working to resolve this. We'll hopefully know more later on today.

Thanks

Michelle

[Sardar1]

thanks michelle

[Anonymous]

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Our Network/Faults Team are currently looking into a possible issue (white light on router/no connection) and once I know more I will keep you updated here.

Thanks

Michelle

[Gliwmaeden2]

You must start your own thread, @mickey136.

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Please return to the message board and click on start a topic. 

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[mickey136]

I today, spent 4 hours waiting for a tech agent to sort out exactly the same problem.He reset my router,checked lines etc.It stopped doing it for 30 mins then started doing it again.Im constantly switching router on /off.

[ferguson]

This has been flagged up to the support team here for you and they will respond as soon as they can when they are back online on Monday.