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FIbre Support

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Connection drop outs. Light remains white on router

Adetrick
Team Player
Private Message TalkTalk
Message 1 of 1

Since Friday we have been experiencing several drop outs per day. Affects both wired and WiFi devices. Light stays white on the router but no internet connection.

 

Connection only reestablishes when we switch the router on and off. We have tested the line which says it’s ok.

 


We have changed the asdl filter and the cable from the socket to the router. We have also hard reset the router. Still keeps randomly happening.

 

Router is the FAST5364.

 

Looks like it’s not only us who are experiencing this issue.

 

i work from home so really need a stable connection.

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