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FIbre Support

Get expert support with your Fibre connection.

Connection issues

Sardar1
Popular Poster
Private Message TalkTalk

on ‎14-12-2024 07:32 PM

Message 8 of 8

My Internet keeps disconnecting from all devices in my house every 20-30 minutes,even though on the router it displays a white light.

 

i have to manualy turn the router on and off,which temporaraly fixes it for 20-30 minutes until it happens again and again.

please assist me

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7 REPLIES 7

Anonymous
Not applicable
Staff
Private Message
In response to Sardar1

on ‎18-12-2024 07:15 AM

Message 1 of 8

Good morning,

 

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

 

Thanks

 

Michelle

 

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Anonymous
Not applicable
Staff
Private Message
In response to Sardar1

on ‎17-12-2024 07:37 AM

Message 2 of 8

Morning,

 

No additional update as yet. Our engineers are still investigating and working to resolve this. We'll hopefully know more later on today.

 

Thanks

 

Michelle

 

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Sardar1
Popular Poster
Private Message TalkTalk

on ‎16-12-2024 04:27 PM

Message 3 of 8

thanks michelle

 

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Anonymous
Not applicable
Staff
Private Message

on ‎16-12-2024 10:04 AM

Message 4 of 8

Morning,

 

I'm sorry to hear this. I've run a test on the line now which is clear. Our Network/Faults Team are currently looking into a possible issue (white light on router/no connection) and once I know more I will keep you updated here.

 

Thanks

 

Michelle

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to mickey136

‎14-12-2024 08:43 PM - edited ‎14-12-2024 08:45 PM

Message 5 of 8

You must start your own thread, @mickey136.

 

Staff will only reply to the original poster. 

 

Please return to the message board and click on start a topic. 

 

Also complete your community forum profile details for Talktalk staff to identify your account. 

 

Go via your avatar; settings; drop down menu...Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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mickey136
First Timer
Private Message TalkTalk

on ‎14-12-2024 08:40 PM

Message 6 of 8

I today, spent 4 hours waiting for a tech agent to sort out exactly the same problem.He reset my router,checked lines etc.It stopped doing it for 30 mins then started doing it again.Im constantly switching router on /off.

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ferguson
Community Star
Private Message TalkTalk

on ‎14-12-2024 08:05 PM

Message 7 of 8

This has been flagged up to the support team here for you and they will respond as soon as they can when they are back online on Monday.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - TalkTalk Help & Support
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