Connection struggling with streaming

[ceedy]

We do have Sky Q, and at least 3 mobiles in use at most times,and all devices have issues with streaming either just with Facebook rubbish, and any movies, via prime, netflix etc. they seem to play ok, for a long time   but start buffering towards the latter part of the stream. 

Get no issues with on demand stuff, just movies on the big apps Disney, prime and netflix 

We do live in an old house 350 years old with very thick walls, and also use a 3 box mesh system, that gives about the same WiFi speeds as the TT router 45 Mbps ISH .

The 11st mesh box  is in direct unobstructed line with the TT router and in the same room as the Sky Q box.

Any clues guys N gals , thanks 

[KeithFrench]

Hi @ceedy 

I would agree with @ferguson on this & it would be my next recommendation. I would have said this sooner, but the main problem is with SkyQs, if your router was running as a mesh (which it isn't at the moment), which it can with extra hardware. If that were the case, you would have two mesh networks interacting, which is always bad news. 

[ferguson]

I hope that @KeithFrench will forgive me for intervening, but if you have the Sky Q box connected via wireless then the issue is that it also acts a transmitter, looking for added boxes to pair with. Your best solution would probably be to disable WiFi on the Sky Q box and connect it directly to your router via ethernet cable.

[ceedy]

Yes we use netflix prime and Disney via the Q box, all have the same buffering problem.

C

[KeithFrench]

Please can you answer my question in post #3?

[KeithFrench]

OK, at least you do not have two mesh systems connected via WiFi. If I understand your problem correctly, the issue is with the SkyQ box running these apps?

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. If you have a mesh network then, how does the SkyQ connect to the router, via Ethernet or wireless?