Constant packet loss

[catokolmer]

Hi, 

I started noticing packet loss during Zoom calls, and I have been able to pinpoint the problem to  the first hop after my router (78.147.192.1) with 1.5% packet loss. I have 0% packet loss to my router. 

The TalkTalk connection check says my line is fine (it isn't), and I feel like the tech support will just tell me to reboot my router (again), test with a wired connection (I am), and not know what to do. 

Any idea on how to navigate this issue? 
Thanks! 

[Chris-TalkTalk]

That's great news, thanks for letting me know

Chris

[catokolmer]

Openreach came over the weekend, and the engineer fixed something in the cabinet - no more packet loss since. Fingers crossed that it holds! Thanks for looking into it!

[Chris-TalkTalk]

Thanks for updating your profile. Line test is passing but I can see that there have been some disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[catokolmer]

Just done. As of right now: 

First external hop: 

--- 78.147.192.1 ping statistics ---

1286 packets transmitted, 1271 packets received, 1.2% packet loss

round-trip min/avg/max/stddev = 6.294/11.032/445.324/15.266 ms

Second hop (different timing)

--- 78.144.1.27 ping statistics ---

1120 packets transmitted, 1107 packets received, 1.2% packet loss

round-trip min/avg/max/stddev = 7.214/10.365/29.000/2.788 ms

Router: 

--- 192.168.198.1 ping statistics ---

16553 packets transmitted, 16550 packets received, +1 duplicates, 0.0% packet loss

round-trip min/avg/max/stddev = 2.250/5.816/996.629/19.464 ms

Traceroute: 

 1  * home router *
 2 192.168.198.1 (192.168.198.1)  5.223 ms  3.368 ms  3.228 ms

 3  host-78-147-192-1.as13285.net (78.147.192.1)  6.973 ms  7.983 ms  9.028 ms

 4  ae51-ner002.mlk.as13285.net (78.144.1.27)  9.076 ms  10.903 ms  10.814 ms

 5  ae51-scr102.loh.as13285.net (78.144.1.26)  14.484 ms

    ae57-scr002.slh.as13285.net (78.144.1.54)  12.784 ms  11.725 ms

 6  host-78-144-4-45.as13285.net (78.144.4.45)  12.963 ms

    ae65-scr102.loh.as13285.net (78.144.1.138)  10.446 ms  11.569 ms

 7  172.71.240.2 (172.71.240.2)  11.882 ms

    172.70.87.2 (172.70.87.2)  11.730 ms

    host-78-144-4-45.as13285.net (78.144.4.45)  11.512 ms

 8  172.70.87.2 (172.70.87.2)  12.487 ms

    141.101.71.2 (141.101.71.2)  18.158 ms

    one.one.one.one (1.1.1.1)  11.127 ms

[Chris-TalkTalk]

Hi catokolmer,

Can you please add your TalkTalk landline number or account number to your community profile and we'll be happy to take a look at this for you

Chris