Replacement router

[Herbert54]

Hi talk talk, how do I go about obtaining a replacement router? I have had speed issues for a week, a talk talk agent confirmed correct speed to my property, and asked if I wanted a new router to improve speeds, I said yes please but they want £60, surely this should be supplied foc as I’m under contract? Thanks in advance 

[Debbie-TalkTalk]

Hi Herbert54

Have you received the replacement router?

[Michelle-TalkTalk]

Morning Herbert,

Great thank you 🙂

Michelle

[Herbert54]

Thanks Debbie,

I’ll keep you updated, thanks for you help 😃

[Debbie-TalkTalk]

Hi Herbert54

I'm sorry to hear this.

I've ordered you a replacement router for testing, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks