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FIbre Support

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Delete Eero Profile

grimmersb
Chatterbox
Private Message TalkTalk

on ‎26-10-2024 12:40 AM

Message 2 of 2

I have setup 2 profiles for my 2 eeros, Living Room and Hallway. I have  response issues and I have been advised to change my DNS addresses. However, eero security won’t let me unless I first delete my profiles but I cannot see a way to do this.

 

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KeithFrench
Community Star
Private Message TalkTalk

‎26-10-2024 01:04 PM - edited ‎26-10-2024 02:50 PM

Message 1 of 2

To change the network DNS servers to Google or similar, you must disable eero Secure.

 

The profiles affect devices, not the gateway eero, which is where you change the network DNS server, as above. To answer your question though about profiles. You cannot delete a profile without first removing any devices that are in that profile.

 

It sounds like you would be better off describing the exact problem that you have & letting us help you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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