Delivery of WiFi router

[MillieS]

I was told that my router would be sent to my current address but I see that the yodel tracking says my new address, how do I fix this as I won't be there to collect or sign for it as my move in date is the day after the expected delivery day. Has anyone encountered this? If so, how did you fix it?

[Michelle-TalkTalk]

Hello,

I'm glad to hear this 🙂

Thanks

Michelle

[MillieS]

Hiya Michelle,

I managed to get everything sorted 🙂 thank you 

[Michelle-TalkTalk]

Good morning,

I'm sorry for the delay. Did you manage to chat with our team?

Thanks

Michelle

[Gliwmaeden2]

You'll need to use Chat support from 9am, Sunday,  @MillieS.

Phone support is not available for most purposes on Sundays:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[MillieS]

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@Gliwmaeden2 wrote:

Have you checked options on the Yodel site itself, @MillieS?

Such as:

https://www.yodel.co.uk/help-centre/how-do-i-rearrange-my-parcel-delivery

Staff are not back on the forum before Monday. 

If you still need their help, please ensure you have completed your community forum profile details for them to identify your account. 

Go via your avatar; settings; drop down menu; Personal Information.....SAVE CHANGES. 

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I dont yet have a tracking number and usually when ive used yodel, its not possible to change the address, only a trusted neighbour/place, I will give talk talk customer support a call tomorrow and see if I can sort it out that way, just thought i should ask. Thank you for your response, I'll also make sure to update my profile details 🙂 

[Gliwmaeden2]

Have you checked options on the Yodel site itself, @MillieS?

Such as:

https://www.yodel.co.uk/help-centre/how-do-i-rearrange-my-parcel-delivery

Staff are not back on the forum before Monday. 

If you still need their help, please ensure you have completed your community forum profile details for them to identify your account. 

Go via your avatar; settings; drop down menu; Personal Information.....SAVE CHANGES.