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on 18-11-2024 11:31 AM
Hi,
We can only apologize for any inconvenience that this situation is causing but unfortunately due to our processes we need this email to be sent over by TalkTalk. We need an agent from their department to provide us our reference number of the job.
Sorry to add to the frustration but due to our data protection this is the process. We do not deal directly with customers at this inbox.
Regards,
Dane
Talk Talk were contacted who stated they cannot do this and kept the further engineer appointment for today. The engineer didn't turn up and I've had a message saying the engineers van was off the road so they were never going to attend. I've now had to make another appointment for next Monday!!
All I need is for open reach to attend and fix the copper wiring. Surely there's a quicker and easier way to deal with this ?????
Monday
Hi werepuppy,
I'm sorry to hear that you've decided to leave, I hope all goes well with your new provider
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Friday
Thanks all I’m having difficulty navigating the forum so haven’t replied until now - I ended up cancelling with talk talk as it’s clear the issue lies outside the property and talk talk seem to have difficulty in booking an open reach engineer. I have gone with a different provider in order to get internet.
on 21-11-2024 08:43 AM
Morning,
How are you getting on? Do you still need assistance with this?
Thanks
Michelle
on 19-11-2024 02:53 PM - last edited Monday
Hi werepuppy,
How are you getting on, I can see that Keith has kindly offered to help you with this. Can you also please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 18-11-2024 01:33 PM
I can help with all issues of WiFi reception.
Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
What make/model of router do you have & are you using any WiFi extenders or boosters? If so what make/model are they?
The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.
If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?