Eero Secure missing from Discover
on 31-07-2024 11:21 AM
Message 12 of 12
Hi,
New Fibre 500 customer, after spending a couple of hours this morning with TalkTalk customer and technical support and getting nowhere, trying here...
I'm missing the eero secure subscription which I believe should come with my account. I have an eero pro 6 router. I've reset the router and initially setup with my Amazon account, I've now configured with a new account and it is the same.
Can anyone help?
Thanks.
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11 REPLIES 11
on 07-08-2024 02:43 PM
Message 1 of 12
No problem Amjad, thanks for letting me know 🙂
Chris
Chris, Community Team
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on 07-08-2024 01:21 PM
Message 2 of 12
Hi,
Update: I've received a few emails to confirm the subscription has been activated and can now see the 'eero Plus' section.
Thank you for your help Chris.
Amjad.
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on 02-08-2024 02:41 PM
Message 3 of 12
No problem, I'll let you know as soon as I hear anything
Chris
Chris, Community Team
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on 02-08-2024 02:39 PM
Message 4 of 12
Okay thank you.
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on 02-08-2024 12:42 PM
Message 5 of 12
Hi amjreh,
Sorry, no updates yet, our product team will have passed it over to eero support so hopefully we'll have an update soon
Chris
Chris, Community Team
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on 02-08-2024 11:26 AM
Message 6 of 12
Hi Chris,
I was wondering if there were any updates?
Thanks
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on 31-07-2024 12:12 PM
Message 7 of 12
OK thanks, I've passed this over to our product team to take a look, I'll let you know when I receive an update
Chris
Chris, Community Team
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on 31-07-2024 12:05 PM
Message 8 of 12
I only see
Amazon Connected Home
Apple HomeKit
eero Labs
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on 31-07-2024 12:03 PM
Message 9 of 12
OK thanks, so if you go to the discovery tab in the eero app is eero secure not showing?
Chris
Chris, Community Team
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on 31-07-2024 11:27 AM
Message 10 of 12
Hi Chris,
Thanks, I've updated my profile.
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on 31-07-2024 11:23 AM
Message 11 of 12
Hi amjreh,
Can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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