Eero Secure missing from Discover

[amjreh]

Hi,

New Fibre 500 customer, after spending a couple of hours this morning with TalkTalk customer and technical support and getting nowhere, trying here...

I'm missing the eero secure subscription which I believe should come with my account. I have an eero pro 6 router. I've reset the router and initially setup with my Amazon account, I've now configured with a new account and it is the same. 

Can anyone help?

Thanks.

[Chris-TalkTalk]

No problem Amjad, thanks for letting me know 🙂

Chris

[amjreh]

Hi,

Update: I've received a few emails to confirm the subscription has been activated and can now see the 'eero Plus' section.

Thank you for your help Chris.

Amjad. 

[Chris-TalkTalk]

No problem, I'll let you know as soon as I hear anything

Chris

[amjreh]

Okay thank you.

[Chris-TalkTalk]

Hi amjreh,

Sorry, no updates yet, our product team will have passed it over to eero support so hopefully we'll have an update soon

Chris

[amjreh]

Hi Chris,

I was wondering if there were any updates?

Thanks

[Chris-TalkTalk]

OK thanks, I've passed this over to our product team to take a look, I'll let you know when I receive an update

Chris

[amjreh]

I only see

Amazon Connected Home

Apple HomeKit

eero Labs

[Chris-TalkTalk]

OK thanks, so if you go to the discovery tab in the eero app is eero secure not showing?

Chris

[amjreh]

Hi Chris,

Thanks, I've updated my profile.

[Chris-TalkTalk]

Hi amjreh,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris