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FIbre Support

Get expert support with your Fibre connection.

FTTC rate has dropped

Billofthewildwest
Team Player
Private Message TalkTalk

on ‎18-12-2024 07:21 PM

Message 26 of 26

I’m about 3/4 of a mile from the cabinet.


I have been getting 23 Mbs for ages and now 16 is the norm with the same equipment (Draytech Vigor 160 modem and tp-link archer AX73 router, but same issue with stock sagecomm router though with that I only ever got 20Mbs).

 

Is something going on?

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25 REPLIES 25

Billofthewildwest
Team Player
Private Message TalkTalk

on ‎18-12-2024 11:21 PM

Message 21 of 26

Yes, I was just making sure that the key intent was a good length of time disconnected, not just a reboot.

ferguson
Community Star
Private Message TalkTalk

on ‎18-12-2024 10:42 PM

Message 22 of 26

Oops, I meant modem!! Sorry. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk
In response to Billofthewildwest

on ‎18-12-2024 10:41 PM

Message 23 of 26

I suspect m'learned friend meant switch off the router at the mains for a full 30 minutes. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Billofthewildwest
Team Player
Private Message TalkTalk

on ‎18-12-2024 10:37 PM

Message 24 of 26

Thanks for your reply. Do you mean take off line for 30 mins (as well as reboot)?

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Divsec
Community Star
Private Message TalkTalk

on ‎18-12-2024 09:30 PM

Message 25 of 26

Hi @Billofthewildwest I've had this with my own kit, draytek and others. Have you tried a 30 minute reboot for the modem. This frequently resets the profile at the exchange and things go back to normal.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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