Fibre 65 Running At 4mbps????

[slwukuk]

As the subject says.  We noticed an engineer in the lampost outside our house, and ever since our Fibre 65 is really really poor (could be a coincidence mind).  Connection is poor on any and all household devices connected to it.  I have tried splitting the connection and it is no better on 5g or 2.4g, nor is it any better upon trying different channels. :o( 

Any advice would be great.

[slwukuk]

I now have a dial tone on the house but can't hear speaking nor can my speaking be heard back, where as previously I didn't even get a dial tone.

Thanks

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I've re-run the line test now which is now detecting a potential fault. Can I just confirm, is there currently any noise on the voice service? If the voice service is ok then I'll re-raise this as a broadband fault to Openreach again.

Thanks

[slwukuk]

It has been up and down quite a lot since the engineer was out.  Definitely faster but fluctuating greatly yet🤞🤞🤞

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on?

Thanks

[Debbie-TalkTalk]

Hi slwukuk

Openreach have now closed the fault. Is everything working ok now?

Thanks

[Debbie-TalkTalk]

Hi slwukuk

The fault is now showing as assigned to a line engineer this morning, we should hopefully have further updates later this afternoon.

Thanks

Debbie

[Chris-TalkTalk]

No problem, yes it's always worth having one hanging around for testing purposes 🙂

[slwukuk]

Thanks again mate (at least my Mam still had a house phone to borrow) 🤭🤭🤭

[Chris-TalkTalk]

No problem. I've raised it as a non-appointed task so Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[slwukuk]

Thanks 👍

[Chris-TalkTalk]

OK thanks, I'll pass this over to Openreach for further investigation

Chris

[slwukuk]

There was a noise, but it didn't sound like a dial tone at all.  

[Chris-TalkTalk]

Thanks for trying this, is the line completely dead, no dial tone?

Chris

[slwukuk]

Borrowed a phone and it isn't working in either port I can plug it into (that's including the one where I needed to remove the screws/cover).  No incoming or outgoing calls could be made.

[Chris-TalkTalk]

Hi slwukuk,

Is there any way that you could borrow one from a friend or family member, just to test with?

Chris

[slwukuk]

We don't have a landline phone I'm afraid 

[Debbie-TalkTalk]

Hi slwukuk

I'm really sorry to hear this.

The line tests have detected a potential fault with the landline service.

Do you have a phone connected? Is the landline working ok?

Thanks

Debbie