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FIbre Support

Get expert support with your Fibre connection.

Fibre Data Upgrade

GrantWilson88
First Timer
Private Message TalkTalk
Message 3 of 3

I've noticed that there has been an option to upgrade to a Fibre Data Only package for the last few months - but our area infrastructure hasn't yet been upgraded from copper wiring to fibre cabling. How would upgrading to this work, if we chose to do so? Do TalkTalk arrange for our premises to be specifically upgraded without the remainder of the street also being done, or would we just be paying for the package and losing a landline number until such time as the area was upgraded?

 

Many thanks for any light that someone could shed on this.

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message
Message 1 of 3

Hi Grant,

 

It would be worth intermittently checking the offers and upgrades section in your My Account to see if this has become available for you. As advised, we can't offer the service until the FTTP cabling work has been completed by Openreach or other alt nets.

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

You can only upgrade once the infrastructure is in place.

 

If it's not available in your postcode you will need to wait until TalkTalk say it's available to you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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