Fibre Internet keeps disconnecting

[jtwns]

Since yesterday morning my internet connection keeps dropping out entirely (OpenReach modem internet light goes out, TalkTalk router blinks white and orange until it reconnects again). Wired and wi-fi connections are both impacted.

This occurs once every few minutes making WFH very difficult and is causing me lots of issues.

Restarting the router and modem after leaving them off for a few minutes does not fix the issue. The connection test in my account claims the connection is healthy and no issues.

I am on the Fibre 150 service with a Wi-Fi Hub router.

Any help to resolve this so I can get back to work would be much appreciated.

[Chris-TalkTalk]

OK thanks. Do you just have the one telephone socket in your home?

Chris

[jtwns]

Hi Chris,

Unfortunately I do not have a landline telephone so unable to test this.

[Chris-TalkTalk]

Hi jtwns,

I'm sorry to hear that you're experiencing problems with your service. Line test is passing but showing a lot of disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris