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FIbre Support

Get expert support with your Fibre connection.

Fibre Internet keeps disconnecting

jtwns
Popular Poster
Private Message TalkTalk
Message 24 of 24

Since yesterday morning my internet connection keeps dropping out entirely (OpenReach modem internet light goes out, TalkTalk router blinks white and orange until it reconnects again). Wired and wi-fi connections are both impacted.

 

This occurs once every few minutes making WFH very difficult and is causing me lots of issues.

 

Restarting the router and modem after leaving them off for a few minutes does not fix the issue. The connection test in my account claims the connection is healthy and no issues.

 

I am on the Fibre 150 service with a Wi-Fi Hub router.

 

Any help to resolve this so I can get back to work would be much appreciated.

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23 REPLIES 23

Message 21 of 24

OK thanks. Do you just have the one telephone socket in your home?

Chris

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jtwns
Popular Poster
Private Message TalkTalk
Message 22 of 24

Hi Chris,

 

Unfortunately I do not have a landline telephone so unable to test this.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 23 of 24

Hi jtwns,

 

I'm sorry to hear that you're experiencing problems with your service. Line test is passing but showing a lot of disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

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