Full Fibre Speed issue

[therealphil]

I dont know if anyone else have a simular problem but

I upgrade from the vdsl services to the full fibre product 500 down 

when the service was install i was getting 89/91 download  so I spoke to support an

d they exculate the problem to openreach  who manage to resolve the problem.

a week later the problem reacure  so I spoke to  support  who now refuse to exculate back to openreach  

I dont know why they think rebooting and resetting or rooter will resolve the problem

this is clearly a case of openreach  changing the configuration on the exchange equipment and didnt save it  so a restart has restore the old and default configuration.

[Mandisa-TT]

Perfect! Is there anything else we can assist you with?

[therealphil]

Its working fine now 

looks like  a powerline device impactying the speed, 

weared,never seen that before!

repower it and that resolve the problem

[KeithFrench]

Hi @therealphil 

I fully realise what Full Fibre entails. Turning the ONT off for 30 minutes can sometimes restore the speed. If not, you have to contact the Full Fibre Helpdesk. What part of your problem do I not understand, then?

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[therealphil]

it's not upsetting, it's fustrating that the techinal people are  still thinking that the service working like the analog service.

fibre means there is a light beem from the exchange to my living room so if a 100mbs is present , then 10gbs should also reach my living

room so the speed is control by openreach on there equipment, so talk to them! and stop recicling power or resetting equipment,

they are not running windows.

[siphosethu-TT]

We can only escalate to Openreach once checks are done and completed as that also helps to tell the type of engineer required for the type of problem. You can either allow KeithFrench to help, or you can call in and go through checks so we can get a resolution as soon as possible. We can't simply just book an engineer at first hand but follow process to ensure we send out the correct engineer needed for that problem. Thanks

[KeithFrench]

Hi @therealphil 

Yes, I realise it is Full Fibre, which is why I asked if you have turned off the ONT for a full 30 mins. Other than that, the TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

[therealphil]

its not an analog line its fiber  so  it has a media converter.

if  you plug directly into the media converter with anything the speed remain the same 

as I said  the problem is at the exchange end!

I dont think talktalk has any control over the speed  thats control at the exchange equipment end!

[siphosethu-TT]

Hi there @therealphil, I'm really sorry about all of this and I do understand that this must be upsetting. Please call in to the full fibre team and they will assist you, they might take you through checks but please hang in there till you get your final resolution after everything has been done. You can always allow KeithFrench to help also as his the best when it comes to full fibre. Thanks

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

[KeithFrench]

Which router do you have, the eero or the Hub 3? Have you tried turning the ONT off for a minimum of 30 mins?