on 20-11-2023 08:01 PM
I had Full Fibre installed at my house on Friday, it was working fine until Sunday evening when it dropped connection and still hasn't come back online.
I have a black fibre connection box, the power and ethernet lights are on but the other two are off. All cables are in and when it dropped no one had touched it
Any help would be greatly appreciated
on 22-11-2023 07:05 AM
on 21-11-2023 02:32 PM
Could you please check the account number that you've entered in your profile and confirm that its correct
Could you also please try switching the ONT off for 30 minutes as Keith suggested
on 21-11-2023 11:04 AM
Have you tried turning the ONT (fibre connection box) off for a full 30 mins & retesting?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 21-11-2023 06:35 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 20-11-2023 10:46 PM
If you previously had a landline with Talktalk, add that in Personal Information, @olivermarston2347.
Otherwise put your account number in, where it asks for the phone number.
You need to access the customer information area by going via your avatar/name; settings. Drop down menu. SAVE CHANGES.
Staff will reply to your post during the day.