on 15-06-2023 06:35 PM
My broadband connection has been dropping frequently over the last few weeks and I have been lodging faults since getting through to anybody seems impossible.
The responses are unclear. I e minute it says We're unable to identify a fault on your line then
This fault is still in progress. We are working to get this resolved for you
Come back from holiday and it can barely hold a connection for more than 10 minutes. Just as well it worked printing out boarding passes before I went but today has been hopelessly frustrating. Rebooting and unplugging has had no effect.
My connection has been reliable for many, many years but in the past month or so, it has been rubbish, to the point it's barely fit for purpose
on 22-11-2023 07:05 AM
on 21-11-2023 06:14 PM
The router did arrive but the engineer had suggested that it was the white part of the router that may be the issue and you sent the brown part. I did connect it up but the speeds were exactly the same and seem....fingers crossed....to be stable for the time being and the right speed, which i shall continue to monitor.
I have returned the router intact, today.
I suspect some of the satellite TV scrolling I am still getting may bethe transmitter or the Firestick though they work on Sky.
on 16-11-2023 07:45 AM
on 14-11-2023 06:47 AM
03-11-2023 06:03 AM - edited 03-11-2023 06:04 AM
on 02-11-2023 11:10 AM
on 02-11-2023 10:57 AM
Thank you. If the lights on the modem are steady but dropping on the router then we can send a replacement router for testing purposes to rule this out. Would you like to try this? We would also send a router returns bag so that one of the routers can be returned.
on 02-11-2023 10:30 AM
on 02-11-2023 10:28 AM
There has only been one drop but that resolved itself quite quickly, during the day. Speed drop happened yesterday around 7.15pm. I do not have any wired devices and the only draw on the router, at the time, was the TV ( Firestick). The LAN light on the router was flickering, not constant, if that helps ( probably doesn't). The engineer said it might need replacing. It is the white one.
on 02-11-2023 10:14 AM
on 02-11-2023 06:08 AM
on 01-11-2023 07:12 PM
I have recently had an engineer out on 28 October as speeds had dropped to around 74Mbps. He fitted a new wall socket and this restored speeds to around 140. He said he would recommend a new router as well.
Today, the speed has dropped again to around 80, less than the minimum 100 so can someone please advise why this is so slow again?
on 12-10-2023 12:53 PM
on 10-10-2023 12:23 PM