on 15-06-2023 06:35 PM
My broadband connection has been dropping frequently over the last few weeks and I have been lodging faults since getting through to anybody seems impossible.
The responses are unclear. I e minute it says We're unable to identify a fault on your line then
This fault is still in progress. We are working to get this resolved for you
Come back from holiday and it can barely hold a connection for more than 10 minutes. Just as well it worked printing out boarding passes before I went but today has been hopelessly frustrating. Rebooting and unplugging has had no effect.
My connection has been reliable for many, many years but in the past month or so, it has been rubbish, to the point it's barely fit for purpose
on 16-06-2023 07:18 AM
All tests are clear currently but I can see drops in the connection.
When the connection drops, can you tell me if the lights on the Openreach Modem go off or remain on ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 15-06-2023 09:38 PM
It's worth checking if all is well on the voice side i.e.clear dialling tone, no noise on the line etc. Also, try connecting at the test socket if you haven't already done so.
on 15-06-2023 09:30 PM
Staff will reply during the day (they are on here Monday to Friday), @LuS1fer.
They'll need to identify your account. Please add your landline phone number or account number in Personal Information in your community forum profile details.
Go via your avatar/name; settings etc. SAVE CHANGES.