Broadband connected but internet drops frequently

[LuS1fer]

My broadband connection has been dropping frequently over the last few weeks and I have been lodging faults since getting through to anybody seems impossible.

The responses are unclear. I e minute it says We're unable to identify a fault on your line then

This fault is still in progress. We are working to get this resolved for you

 Come back from holiday and it can barely hold a connection for more than 10 minutes. Just as well it worked printing out boarding passes before I went but today has been hopelessly frustrating. Rebooting and unplugging has had no effect.

My connection has been reliable for many, many years but in the past month or so, it has been rubbish, to the point it's barely fit for purpose 

Regards 

[LuS1fer]

Hi,

Yes, this is what is so annoying. Today it is working perfectly. The lights on the modem stay white on the grille part but the green internet light goes out.

[Karl-TalkTalk]

Hi LuS1fer

All tests are clear currently but I can see drops in the connection.

When the connection drops, can you tell me if the lights on the Openreach Modem go off or remain on ?

Karl.

[ferguson]

It's worth checking if all is well on the voice side i.e.clear dialling tone, no noise on the line etc. Also, try connecting at the test socket if you haven't already done so.

[Gliwmaeden2]

Staff will reply during the day (they are on here Monday to Friday), @LuS1fer.

They'll need to identify your account. Please add your landline phone number or account number in Personal Information in your community forum profile details. 

Go via your avatar/name; settings  etc. SAVE CHANGES.