Full fibre upgrade still not functional

[Jaiparkash]

City fibre worked at my property all four lights on there hub are green but new router light remain red. I am still on old broadband and it is working ok.

installation was done on 8 March but it is still not connecting. Fault was reported on 8 March .

city fibre engineer again came on 13 March he tried but still was unable to connect.

Talk talk is saying it is ok from their side City fibre is saying it is ok from their side but router light remains red.
Talk talk should send their own engineer with new router or send me a new router either way this problem should be solved.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account Number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle