Getting fibre***

[Lwnofear]

So my building has passed phase 1 installation of fibre I live in a ground floor flat one of my neighbours has virgin media fibre rest of us have no fibre availability, everyone else down the road has access to fibre why still can't I get it and not showing on website availability 

[ferguson]

Virgin Media has a separete network from other providers. Have you tried a chat with the Future Fibre team? Use the link at the bottom of the page here:

https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre